Getting the terms right
Key performance indicators and service-level agreements go hand-in-hand, but are often misunderstood and misapplied. How to use them to their fullest potential.
Trim down: An excessive supplier pool is a poor program strategy
Failure to achieve program goals and objectives can be attributed to a weak staffing supplier strategy. Here’s how, and what strong programs do.
Understanding the VICA decision-making methodology
The strategic methodology necessary to making the right decision for your program. If even one element is unattainable, the program strategy is doomed to fail.
Attrition Costs: How solving this can create a competitive advantage
Losing a worker through attrition comes with a price tag, but few know what the cost really is. Though complex, you can achieve a close calculation — and in the process, gain competitive advantage.
NPS power: When perception creates reality
Net Promoter Scores may seem like little more than a beauty contest, but the results reveal the true value of a program, and can themselves drive further adoption and success.
‘Centers of excellence’ for contingent labor
Move over HR and procurement, there is a third option for program sponsorship
Want a well-run program netting quality talent? Support your staffing suppliers’ ROI
Just as your suppliers should understand your business, you should understand how the nuances of your program’s needs affect their profitability — and ultimately, the level of service you receive.
Avoid black holes in your talent supply chain
Imposing no-contact rules affects speed and quality of talent delivery. Overcome that by positioning staffing partners based on their capability to support a specific labor category and job titles.
Staff aug skills won’t cut it for SOW management
The skills needed to deliver SOW program management differ from staff aug, yet most programs have yet to develop or invest in the skills necessary for success. What are you waiting for?
Enabling your tool’s resource tracking? Look before you leap
Resource tracking of nonemployees not already under the program umbrella has long been a VMS functionality, yet is not widely used. What to do before turning it on.
