Frank Enriquez

About Frank Enriquez

Frank Enriquez, CCWP, is senior manager of contingent workforce strategies and research, the Americas. He can be reached at fenriquez (at) staffingindustry (dot) com.
  • savings-2789153_1920

Attrition Costs: How solving this can create a competitive advantage

By |October 10th, 2018|

Losing a worker through attrition comes with a price tag, but few know what the cost really is. Though complex, you can achieve a close calculation — and in the process, gain competitive advantage.
  • thunder-953118_1920

NPS power: When perception creates reality

By |July 25th, 2018|

Net Promoter Scores may seem like little more than a beauty contest, but the results reveal the true value of a program, and can themselves drive further adoption and success.
  • debate

‘Centers of excellence’ for contingent labor

By |June 13th, 2018|

Move over HR and procurement, there is a third option for program sponsorship
  • balance

Want a well-run program netting quality talent? Support your staffing suppliers’ ROI

By |May 2nd, 2018|

Just as your suppliers should understand your business, you should understand how the nuances of your program’s needs affect their profitability — and ultimately, the level of service you receive.
  • black-hole-92358_1280

Avoid black holes in your talent supply chain

By |April 11th, 2018|

Imposing no-contact rules affects speed and quality of talent delivery. Overcome that by positioning staffing partners based on their capability to support a specific labor category and job titles.
  • ThinkstockPhotos-468407373

Staff aug skills won’t cut it for SOW management

By |March 7th, 2018|

The skills needed to deliver SOW program management differ from staff aug, yet most programs have yet to develop or invest in the skills necessary for success. What are you waiting for?
  • ThinkstockPhotos-179026806

Enabling your tool’s resource tracking? Look before you leap

By |February 7th, 2018|

Resource tracking of nonemployees not already under the program umbrella has long been a VMS functionality, yet is not widely used. What to do before turning it on.
  • three-star choice

The right support level? Maybe you just need one-star service.

By |December 13th, 2017|

MSP services come in many forms. What options are there, and what is right for your organization?
  • knowledge-1052010_640

A proactive legal capability

By |November 15th, 2017|

Too often, legal remains on the periphery until a risk event takes place. Specific steps to get legal involved where you need them, yet not bogged down.
  • moon-478982_1920

If you build it, they may not come

By |October 18th, 2017|

The best-designed program will flop if stakeholders don’t embrace it. How to predict — and improve — the likelihood of program adoption.