Cost-savings imperative is driving execs to eye SOW
Amid the economic fallout of the pandemic, the C-suite will be looking for areas within their organization to capture more cost savings. The CW program can deliver via a focus on SOW arrangements.
The new office: Expect screening, testing and physical distancing for contingents, too
This pandemic could be the leading driver to change the way we work, co-mingle and ultimately deliver results to support business goals and objectives. Some changes buyers see ahead.
Life after Covid-19: Mind the four Ps
The pandemic has drastically altered the ecosystem. Here's what programs should keep in mind to ensure continued compliance and quality service.
Burdensome engagement manager workload calls for automation
The CW program provides value to the company as a whole, but it may be adding to the engagement manager’s workload. Automating some processes can help ease their pain — and increase participation.
Throw out manual processes for program elevation
Is your program still dealing with manual processes such as résumé screening or interview scheduling? Automate and watch those NPS scores shoot up.
What do top programs have in common? It’s more than strategy
Mature, top-performing CW programs have a few things in common. Here’s a checklist of these commonalities.
Getting the terms right
Key performance indicators and service-level agreements go hand-in-hand, but are often misunderstood and misapplied. How to use them to their fullest potential.
Trim down: An excessive supplier pool is a poor program strategy
Failure to achieve program goals and objectives can be attributed to a weak staffing supplier strategy. Here’s how, and what strong programs do.
Understanding the VICA decision-making methodology
The strategic methodology necessary to making the right decision for your program. If even one element is unattainable, the program strategy is doomed to fail.
Attrition Costs: How solving this can create a competitive advantage
Losing a worker through attrition comes with a price tag, but few know what the cost really is. Though complex, you can achieve a close calculation — and in the process, gain competitive advantage.
