During its annual Temporary Worker Survey, Staffing Industry Analysts asked more than 4,000 workers, “How likely would you be to recommend your most recently assigned client company to a friend or colleague?” Based on the scoring methodology established by Harvard professor Fred Reichheld, client companies earned a net promoter score of 39% in the 2018 survey, which is “a very good score on par with scores of companies such as American Express,” the report noted. The report is available to CWS Council and SIA members.