Artificial Intelligence

Burdensome engagement manager workload calls for automation

|February 5th, 2020|

The CW program provides value to the company as a whole, but it may be adding to the engagement manager’s workload. Automating some processes can help ease their pain — and increase participation.
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CW trends that will continue to impact your program, part 2

|January 2nd, 2020|

In our last issue, we highlighted six trends that have taken CW programs to new heights. Here are five more.
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Trending in 2019: Developments that will impact your CW program

|December 18th, 2019|

2019 was a year of a host of developments, from chatbots to the California IC status test to talent pools. Here are a few trends that have taken CW programs to new realms.
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