Frank Enriquez

About Frank Enriquez

Frank Enriquez, CCWP, is senior manager of contingent workforce strategies and research, the Americas. He can be reached at fenriquez (at) staffingindustry (dot) com.

What do top programs have in common? It’s more than strategy

|September 18th, 2019|

Mature, top-performing CW programs have a few things in common. Here’s a checklist of these commonalities.

Getting the terms right

|July 17th, 2019|

Key performance indicators and service-level agreements go hand-in-hand, but are often misunderstood and misapplied. How to use them to their fullest potential.

Trim down: An excessive supplier pool is a poor program strategy

|May 8th, 2019|

Failure to achieve program goals and objectives can be attributed to a weak staffing supplier strategy. Here’s how, and what strong programs do.

Understanding the VICA decision-making methodology

|February 27th, 2019|

The strategic methodology necessary to making the right decision for your program. If even one element is unattainable, the program strategy is doomed to fail.

Attrition Costs: How solving this can create a competitive advantage

|October 10th, 2018|

Losing a worker through attrition comes with a price tag, but few know what the cost really is. Though complex, you can achieve a close calculation — and in the process, gain competitive advantage.

NPS power: When perception creates reality

|July 25th, 2018|

Net Promoter Scores may seem like little more than a beauty contest, but the results reveal the true value of a program, and can themselves drive further adoption and success.

‘Centers of excellence’ for contingent labor

|June 13th, 2018|

Move over HR and procurement, there is a third option for program sponsorship

Want a well-run program netting quality talent? Support your staffing suppliers’ ROI

|May 2nd, 2018|

Just as your suppliers should understand your business, you should understand how the nuances of your program’s needs affect their profitability — and ultimately, the level of service you receive.

Avoid black holes in your talent supply chain

|April 11th, 2018|

Imposing no-contact rules affects speed and quality of talent delivery. Overcome that by positioning staffing partners based on their capability to support a specific labor category and job titles.

Staff aug skills won’t cut it for SOW management

|March 7th, 2018|

The skills needed to deliver SOW program management differ from staff aug, yet most programs have yet to develop or invest in the skills necessary for success. What are you waiting for?