SOW partner management needs to be tailored
Before deciding how to best manage your SOW supply chain and solution delivery providers, you need to fully understand what is actually meant by managing an SOW provider.
SLAs and KPIs are different. Split them in your contract
Organizations often consider service-level agreements and key performance indicators as the same. Here are the differences and why they matter.
Quality is never free!
Business objectives to ensure quality and cost cuts have become opposing forces, and companies stand to lose greatly.
Sourcing? Using the decision tree brings surprising benefits
What process for approvals do you follow when you receive a CW request?
Going internal? Consider all costs
I have had a number of requests for information from companies considering running their contingent workforce programs internally — what functions should be retained and how to go about calculating the associated full life-cycle costs. What are the potential risks and what are the potential rewards?
Over the years, I have seen a number of organizations […]
Consulting with stakeholders: Avoid the herd mentality
A number of years ago, at the Contingent Workforce Strategies Summit in Amsterdam, I highlighted the importance of consulting with stakeholders during any change process, and in particular when thinking about implementing an MSP and/or VMS. The challenge was to put across my idea within 90 seconds, so it was key to deliver a takeaway […]
You get what you pay for: When ‘cheap’ labor becomes too costly
There was a time when the staffing industry was awash with margin. Not so long ago, actually. In the early 1990s, staffing agencies were being well paid for a valuable service — a service customers relied on.
In the intervening years, procurement departments have brought contingent labor spend onto the radar. As a result, staffing suppliers […]
