stephen_clancy

Stephen Clancy, CCWP

About Stephen Clancy, CCWP

Stephen Clancy, CCWP, SOW Mgmt. Expert, is senior director, contingent workforce strategies, knowledge and research CCWP, at Staffing Industry Analysts. He has more than 25 years of experience in the HR and business process outsourcing (BPO) services marketplace as a market research analyst, marketing consultant, industry speaker, writer and developer of BPO solution partnerships. He can be reached at sclancy (at) staffingindustry (dot) com.

Beyond NPS: Scores only tell part of the story

|January 10th, 2018|

Do you actually understand what is important to your stakeholders and how specific elements of your service are valued? That analysis is where your true CW program value is optimized.

Providing extra value with SOW engagement management services

|December 20th, 2017|

SOW engagement management is becoming more commonplace in today’s programs; what level of support services are being provided, and how can they grow?

The true ramifications of the evolving legal landscape

|December 6th, 2017|

Tracking and understanding the ever-changing employment laws and their true effect on the workforce solutions ecosystem is critical to maintaining a compliant yet competitive and nimble program.

A many-splendored tool

|November 15th, 2017|

A well-crafted mission is a powerful tool in delivering the CW agenda and achieving its promise.

SOW management: The hidden value proposition

|October 25th, 2017|

Project management knowledge is a key, but not commonly employed, statement-of-work management initiative practice.

Direct sourcing: Being compatible with staffing providers

|September 20th, 2017|

With prudent CW program management, direct sourcing would be just another arrow in the program’s talent-sourcing quiver, not the death knell of the productive staffing relationships.

Codified worker classification rules coming soon

|August 30th, 2017|

New legislative efforts are underway to on joint employment and independent contractor usage. Staying on top of them is a key program capability.

Bad fit? Survey tool can help productivity

|August 9th, 2017|

To ensure project success, program managers need to know early on if a worker is not assimilating as expected into the project. Survey tools can help ensure issues are caught early.

Up your SOW game

|July 26th, 2017|

Contingent workforce program managers can enhance the value of an SOW engagement by adding project management and domain expertise to their quiver.

More sophistication not always better

|June 14th, 2017|

While programs strive to reach higher levels of maturity, it may be time to evaluate whether your organization is ready for that.