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Keeping on top of industry trends – how do your suppliers rank?

Professionals responsible for the procurement and performance of staffing services for their organizations focus on outcomes of the service. At the outset of a program, it is common to undertake an RFP process, enabling the buyer to explore the capabilities and investments of its potential partners. Post-award performance metrics — such as time to fill, time to clear, overall cost and post-placement quality of worker — become the typical day-to-day measures in a structured program.

But how often does the program manager have the opportunity to focus a more strategic lens on its supplier base? While service performance measures are important, it’s also helpful — and arguably just as important — to understand how your staffing providers are investing in the futures of their own businesses and staying abreast of the myriad of ongoing industry innovations and developments that could bring future efficiency and improvements to your program.

Here, I share highlights from SIA’s latest Staffing Company Survey, which contains a wide variety of best practices, data and industry trends that buyers can use to either benchmark or simply discuss with their own suppliers as part of a business review.

The full report contains further insights, data and trends from 10 years of surveys, and is an invaluable tool to gain insight into how the workforce solutions industry is developing. CWS Council members may access the report, North America Staffing Company Survey [1]. Equivalent data from staffing companies with European staffing operations can be found in the European Staffing Company Survey [2], also available to CWS Council members.

For information on CWS Council membership, click here [3].