Are guarantees for staffing services always available? Staffing firms were asked whether they offered their clients a service guarantee, and if so the time limit on that guarantee. The complete guarantees are more popular in North America than in Europe. In Europe, just over one third of staffing firms (37%) offered “a complete money-back guarantee”; another 39% did not offer a guarantee at all; and the remaining 24% offered some other type of guarantee and/or a guarantee only under specific circumstances. Among the Europe respondents who said their firm offered a money-back guarantee, all had a time limit on the guarantee. In comparison, in North America, nearly half (47%) offered “a complete money-back guarantee”; another 32% did not offer a guarantee at all; and the remaining 21% offered some other type of guarantee and/or a guarantee only under specific circumstances.
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Elizabeth Rennie, CCWP
Elizabeth Rennie, CCWP, is a global research director at Staffing Industry Analysts, supporting the firm’s CWS Council members. She can be reached at erennie (at) staffingindustry (dot) com.
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