As part of its annual staffing firm survey, SIA asked firms whether they offered their clients a service guarantee. Nearly half, 47%, offered “a complete money-back guarantee,” while another 32% did not offer a guarantee at all. The remaining 21% offered some other type of guarantee and/or a guarantee only under specific circumstances.
The dominant types of “other” guarantees included: Replacement only, no money back, client-specific arrangements and a promise simply to work things out and make them right.
Source: North America Staffing Company Survey 2020: Terms of service: days payable, discounts, indemnification, guarantees, available to CWS Council members.
Note: The findings for this report were based on the 2019 survey of staffing firms.