We asked more than 5,000 North American temporary workers from 38 staffing firms how likely they are to recommend their primary staffing supplier/agency to a friend or colleague.
Taking into account positive, negative and neutral responses, we calculated the providers’ net promoter score (NPS) to be 44% — comparable to scores measured in the five previous surveys. (Source: SIA Temporary Worker Survey 2017)
Temporary workers were also asked to suggest improvements in their staffing firm. Suggestions typically concerned communication, pay and benefits, and website issues.
The NPS method of question and scoring, developed by Harvard professor Fred Reichheld, has been shown to accurately reflect employees’ or customers’ general assessment and attitude toward the organization with which they have a relationship.