Are guarantees for staffing services always available? Staffing firms were asked whether they offered their clients a service guarantee, and if so the time limit on that guarantee. The complete guarantees are more popular in North America than in Europe. In Europe, just over one third of staffing firms (37%) offered “a complete money-back guarantee”; another 39% did not offer a guarantee at all; and the remaining 24% offered some other type of guarantee and/or a guarantee only under specific circumstances. Among the Europe respondents who said their firm offered a money-back guarantee, all had a time limit on the guarantee. In comparison, in North America, nearly half (47%) offered “a complete money-back guarantee”; another 32% did not offer a guarantee at all; and the remaining 21% offered some other type of guarantee and/or a guarantee only under specific circumstances.
Satisfaction guaranteed
Elizabeth Rennie, CCWP
Elizabeth Rennie, CCWP, is a global research director at Staffing Industry Analysts, supporting the firm’s CWS Council members. She can be reached at erennie (at) staffingindustry (dot) com.
Related Posts
Navigating conflict when departments’ objectives collide
May 8th, 2024|Comments Off on Navigating conflict when departments’ objectives collideBiden vetoes new joint employer rule, cites threat to unionizing rights
May 8th, 2024|Comments Off on Biden vetoes new joint employer rule, cites threat to unionizing rightsPostNL faces €24.4M fine for subcontractor misclassification
May 8th, 2024|Comments Off on PostNL faces €24.4M fine for subcontractor misclassificationHow do you compare? Benchmark yourself against IT staffing buyers
May 8th, 2024|Comments Off on How do you compare? Benchmark yourself against IT staffing buyersStaffing buyer to pay $60,000 to settle contingent worker retaliation lawsuit
May 8th, 2024|Comments Off on Staffing buyer to pay $60,000 to settle contingent worker retaliation lawsuit