Top advisory insights of 2022
SIA’s analysts and CWS Council advisory team provide — through CWS 3.0 — their insights to help program managers keep their organizations compliant and competitive.
Benchmarks: MSP market occupational mix
The professional occupational category dominates the MSP market, comprising 82% of the roles being managed. Information technology is the most prevalent skill category.
Program tune-up: Reversing the downward trend for VMS and MSP satisfaction
Net promoter scores for vendor management systems and managed service programs have been trending downward. Here’s what you can do to reverse this trend and boost your program.
Sponsored: Committed to client and consultant growth
Ryan McGinn, president of Evergreen, Insight Global’s managed services division, discusses what buyers should look for in a provider, the reason for its rebranding and more in a Q&A with SIA.
Vendor neutrality: Revisiting its relevance
Vendor neutrality was once the mark of a sophisticated program, ensuring a level playing field for suppliers while delivering quality talent in a timely and cost-effective fashion. A former MSP manager now wonders if neutrality still serves the greater good.
Hybrid MSPs … Were they the future?
Five years ago, SIA’s Peter Reagan predicted the rise of the hybrid managed services program. How have those predictions played out?
2021 in review: Big trends in CW management
The past year has been another unprecedented one for the workforce solutions ecosystem. Here's a recap of some of the most important events and impacts of 2021.
Trust moves the ecosystem forward
Program managers had numerous challenges amid the pandemic. Staffing became a critical resource, and buyers needed to collaborate with not just suppliers but internal departments, MSPs and service suppliers. It wasn’t easy, but trust paved the way.
Benchmarks: Professional skills dominate MSP market
The MSP market largely comprises professional occupations, as does the MSP statement of work market, in terms of share of spend.
MSP offerings: Evolution by adoption
MSP offerings have evolved at a fast clip, but the true measure of progress is adoption. What do adoption levels of service offerings say about the market?
