MSP

Top advisory insights of 2022

|December 14th, 2022|

SIA’s analysts and CWS Council advisory team provide — through CWS 3.0 — their insights to help program managers keep their organizations compliant and competitive.
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Benchmarks: MSP market occupational mix

|November 2nd, 2022|

The professional occupational category dominates the MSP market, comprising 82% of the roles being managed. Information technology is the most prevalent skill category.
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Program tune-up: Reversing the downward trend for VMS and MSP satisfaction

|October 26th, 2022|

Net promoter scores for vendor management systems and managed service programs have been trending downward. Here’s what you can do to reverse this trend and boost your program.
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Sponsored: Committed to client and consultant growth

|August 24th, 2022|

Ryan McGinn, president of Evergreen, Insight Global’s managed services division, discusses what buyers should look for in a provider, the reason for its rebranding and more in a Q&A with SIA.
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Vendor neutrality: Revisiting its relevance

|August 3rd, 2022|

Vendor neutrality was once the mark of a sophisticated program, ensuring a level playing field for suppliers while delivering quality talent in a timely and cost-effective fashion. A former MSP manager now wonders if neutrality still serves the greater good.
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Hybrid MSPs … Were they the future?

|March 2nd, 2022|

Five years ago, SIA’s Peter Reagan predicted the rise of the hybrid managed services program. How have those predictions played out?
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2021 in review: Big trends in CW management

|December 8th, 2021|

The past year has been another unprecedented one for the workforce solutions ecosystem. Here's a recap of some of the most important events and impacts of 2021.
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Trust moves the ecosystem forward

|December 8th, 2021|

Program managers had numerous challenges amid the pandemic. Staffing became a critical resource, and buyers needed to collaborate with not just suppliers but internal departments, MSPs and service suppliers. It wasn’t easy, but trust paved the way.
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Benchmarks: Professional skills dominate MSP market

|October 27th, 2021|

The MSP market largely comprises professional occupations, as does the MSP statement of work market, in terms of share of spend.
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MSP offerings: Evolution by adoption

|October 13th, 2021|

MSP offerings have evolved at a fast clip, but the true measure of progress is adoption. What do adoption levels of service offerings say about the market?
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