stephen_clancy

Stephen Clancy, CCWP

About Stephen Clancy, CCWP

Stephen Clancy, CCWP, is director of contingent workforce strategies and research at Staffing Industry Analysts. He has more than 25 years of experience in the HR and business process outsourcing (BPO) services marketplace as a market research analyst, marketing consultant, industry speaker, writer and developer of BPO solution partnerships. He can be reached at sclancy (at) staffingindustry (dot) com.
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Transforming the quarterly business review

By |October 31st, 2018|

There’s a new QBR in town. How is it different from the old? Replace quarterly with quality and think strategic, long-term improvements.
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Your CW penetration rate matters

By |August 15th, 2018|

With increased contingent worker usage comes more complex demands on CW programs. Whether it's the entire organization that is highly contingent or select functions, program owners need to know.
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Beyond punishments: Energizing staffing partners with carrots

By |June 27th, 2018|

Most programs have penalties in place to address poor staffing partner performance. But what about incentives to reward those that go the extra mile?
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More than the bottom line: What drives SOW management ROI?

By |May 23rd, 2018|

When developing an SOW management program business case, it is critical to define what drives an initiative’s return on investment. And when it comes to folding statement-of-work management into your CW program, it’s important to know how those drivers differ from staff augmentation. Here’s what to consider.
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Get a strong CW brand engagement strategy or lose quality talent

By |April 18th, 2018|

As contingent worker usage swells, an organization’s engagement brand has become even more critical. What to keep in mind when developing your strategy.
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Beware, you may be using the wrong benchmarks

By |March 28th, 2018|

Comparing your program to marketplace trends is useful, but be wary of misinterpreted or misapplied data.
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Don’t ask staffing firms to be your banker or insurer

By |March 7th, 2018|

You would not ask your car dealer to sell you a cake. Why demand banking services from your staffing partner? Many program offices succumb to internal pressures to add contractual requirements forcing staffing partners to be what they are not. Why that can be bad for your program.
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Tracking data across applications

By |January 24th, 2018|

As programs expand their service portfolios, they rely on more than the VMS to manage their workforce. Considerations when evaluating business intelligence systems to process data discovery and analysis integration capabilities.
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Beyond NPS: Scores only tell part of the story

By |January 10th, 2018|

Do you actually understand what is important to your stakeholders and how specific elements of your service are valued? That analysis is where your true CW program value is optimized.
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Providing extra value with SOW engagement management services

By |December 20th, 2017|

SOW engagement management is becoming more commonplace in today’s programs; what level of support services are being provided, and how can they grow?